About Us

Dig Safely New York, Inc. is the one-call center serving as a link between you and the underground utility operators.

Established in 1969, Dig Safely New York promotes an easier, safer digging environment, and serves the entire state of New York outside of Long Island and New York City, which is covered by New York City One-Call.

Headquartered in East Syracuse, NY, our Customer Service Representatives (CSRs) in our East Syracuse and Latham, NY, call centers are available 24 hours a day, 7 days a week, 365 days a year to receive calls regarding planned excavations. CSRs then distribute the information from these calls to, on average, six facility owners/operators.

Excavators, contractors, design engineers, and home/property owners can place a location request by calling us toll free at 811 or 1-800-962-7962, or by using our online location request programs: i-notice and Single Address Ticket.

Our Mission

The mission of Dig Safely New York is to prevent damages to underground facilities and protect the public through education and quality communication with excavators, underground facility operators, and designers in an efficient, courteous, and cost-effective manner, while complying with governing regulations.

We view ourselves as partners with utility companies, excavators, communities, home and business owners, our employees, and our environment.

Education regarding safe digging practices and the importance of placing a location request by calling 811 or online, is implemented by Dig Safely New York employees. Click here to learn more about our education and training efforts.