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Established in 1968, Dig Safely New York promotes an easier, safer digging environment and serves the entire state of New York outside of Long Island and New York City, which is covered by New York City One-Call. The not-for profit organization, located in Syracuse, NY serves as a message handling service for member facility owners and operators, taking information about planned excavations and distributing this information to its membership. It is then the responsibility of each member to mark the location of their underground facilities at the excavation site. Dig Safely New York is not a utility and does not locate any underground facilities.
Customer Service Representatives are available 24 hours a day, seven days a week to receive and process emergency and regular two-ten working day notice calls to the toll free phone number at 1-800-962-7962 or via three digit dialing with the recently introduced 811 program. Working days are considered as Monday - Friday exclusive of public holidays. Regular location requests submitted on the weekends are counted as being entered on the next relevant business day. With each call, Dig Safely New York, notifies an average of six utility owners, saving excavators time and money!
Prevent damages to underground facilities and protect the public through education and quality communication with excavators, underground facility operators and designers in an efficient, courteous and cost effective manner while complying with governing regulations.
What drives the continuing quest for improvement and value in the Dig|Safely. New York service is the fact Dig|Safely. New York is a not-for-profit organization, owned and supported by it's members. It is governed by a Board of Directors who comprise a representative sample of the wide variety of facility owners in its membership (i.e. gas, electric, communication utilities, water and sewer authorities, municipalities, etc.) In addition, the Board and the industry is rounded out through the representation of an engineering company and a contractors' association.
The Board creates task oriented committees, incorporates the various Damage Prevention Councils and oversees the Executive Director of the Call Center.
With the leadership of the Board, Dig|Safely. New York sets its prices, procedures and its short and long term plans. People are always encouraged to give their input about how the Dig|Safely. New York service can be improved, as we are always striving to provide the best service and value at the most economical cost.
Dig|Safely. New York covers 55 counties (all of New York State except New York City and Long Island) and includes over one thousand owners of buried facilities as members in its One Call System. Through the customization of Dig|Safely. New York's dispatches to meet the needs of our members, these one thousand (plus) members actually translate to over two thousand, five hundred receiving stations.
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Good question! Despite the law, all buried facility owners are not yet members of Dig|Safely. New York. Until that day comes, non-participants (these companies who do not belong) have to be identified and contacted separately by the excavator. This is a tedious step often overlooked. One of the key functions of the Field Reps and the Damage Prevention Councils is the identification and recruiting of new and potential members.