Map Change Detection

1. Log into your web account.

2. From the drop-down menu under Administration on the menu bar, choose Registration.

3. The Registrations By Service Area window will open. From the list of all your service areas, left click on the Registration ID of the active service area. 

4. The Registration Information window will open. Left click on the View Map button to open the map of your active service area.

5. This will open a map that contains all of your service areas. From the tool bar on top of the map, choose Review Service Area Recommendations. This will open the Review Service Area Changes Recommendations window. 

6. The Review Service Area Changes Recommendations window contains all the proposed changes to your service areas, due to updates to the system maps. Your service areas are grouped together by counties and are listed by each location in a table below.

7. To select a location, double click on it.

8. The map will change to show the selected service area change. The proposed change will be filled in red. Choose either Approve or Reject below in the Review Service Area Changes Recommendations window. If a change to the proposed service area is required, Approve the change and edit the service area after the new maps go live. Service area changes that have been approved will change from red to green on the map. Changes that are rejected will be yellow.

9. When the proposed changes to your service areas have been reviewed, log out of the web system.

Dispatch Options

If your service area will be affected by an excavation, you will receive excavation details from Dig Safely New York according to each destination you have set up.

Destinations

destination is a method of sending information to a specific device. The following methods are currently available:

  • Modem (printer/computer)
  • Fax
  • Telephone 
  • E-mail (most useful, but not recommended for life safety: very unreliable, and is not supervised )
  • SOAP/XML (requires programming skill on your part) 

A typical service area must have at least one destination, but may have two or more. The following are categories of destinations:

  • Primary destination (sometimes called the "daytime" destination): where the majority of notifications will be sent
  • Alternate destination: backup method of sending notifications; available if the primary destination is unavailable
  • Nighttime destination: can be used as an additional "wake up" notice in addition to the primary
  • Design destination: can be used to route design requests to a place other than your normal stakeout group
  • Copy destination: will receive the same notifications as some other destination 

Filters

The following filters can be applied for each destination:

  • Use this destination based on priority/lead time of ticket, relative to your service area's business hours (select any):
    • Emergencies (no notice; threat to life, property, or public welfare)
    • Priorities (no notice; not a threat to life, property, or public welfare)
    • Less than 240 minutes
    • Over 240 minutes
    • Survey/design request
    • Gas emergency
  • Use this destination based on priority, relative to calendar business hours (7 a.m. to 5 p.m.) (select any):
    • Emergencies (no notice; threat to life, property, and public welfare)
    • Priorities (no notice; not a threat to life, property, and public welfare)
    • Insufficient notice (fewer than 2 full working days)
    • Regular notice (more than 2 full working days)
    • Survey/design request
    • Gas emergency
  • Ignore priority/lead time: send all types to this destination

For each destination, sending can be enabled based on your service area's business hours, the day of week, the time of day, or holidays. The following are basic rules used to create destination sets:

  • Use this destination any time
  • Use this destination during the business hours of the service area
  • Use this destination after the business hours of the service area
  • Use this destination during a custom time period for each/any day of week
  • Use this destination during holidays