Home Property Owners

Whether you are landscaping, building a fence or a deck, or installing a pool, no project that involves digging is too small or insignificant to eliminate the need to follow proper safety procedures. If you hire a contractor to do the work, state law requires them to place a location request with Dig Safely New York at least two (2) full working days, but no more than 10 working days before beginning your project to ensure all underground utility lines are properly marked by their owners. To read about Code Rule 753 in its entirety, please click here.

One-Call Process
​​​​​​​Step-By-Step

  1. NOTIFY: Notify 811 online with Exactix
    or by calling 811.

  2. WAIT: At least two days for utilities to respond
    (not including the day you call).

  3. CONFIRM: Check all utilities have responded.

  4. RESPECT: Adhere to utility marks and flags.

  5. DIG WITH CAUTION:  Dig carefully around
    ​​​​​​​buried utilities.


Homeowners doing their own work are strongly encouraged to do the same to help ensure their safety, prevent damage to their home and property, and avoid financial liability for damage inflicted on utilities. Working days are defined as weekdays (Monday through Friday), excluding holidays.  

The easiest way to place a location request and track the process of marking underground utilities is by using our online Location Request program, Exactix. If you don’t have online access or prefer to speak with a damage prevention specialist, you can always call 811 to place your request.

Taking the time to call before you dig is an important step in the process – but it is not the only one. Utility companies do not identify private utility lines, such as underground wires to a lamp post or pool filter.  Additional examples not covered include:

  • Irrigation & Sprinkler
  • Propane Tanks & Lines
  • Septic Tank & Leach Lines
  • Sump Pump
  • Generators On-Site
  • Invisible Dog Fence
  • Water Services
  • Sewer Laterals
  • Electric Lines Both Secondary to the Home & Landscape

You can hire a private locating service to mark out these private utilities. You can find a locating service by clicking on the “Private Locators” tab to the left of the page.

Understanding the difference 

Private Utility Lines vs. Public Utility Lines

Private Utility Lines

These carry on beyond the property line and are the responsibility of the home/property owner.

The utility operator may not mark these lines before a digging project.

Public Utility Lines

These are maintained and marked by the utility operator, typically marked up to the property line.

Gas Lines

This will be marked to where it enters the home.